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Job title
General Manager - Exciting Family Play Facility

About Role

General Manager - Exciting Family Play Facility - SW London

We are looking for a talented, enthusiastic, customer focused General Manager with excellent aptitude for operational management to work within this brand new, fast paced, multi-faceted leisure business. The successful candidate must have great potential to develop within this established, quality indoor play provider.

Responsible for the day-to-day management of this fantastic family play facility ensuring revenue growth, customer satisfaction, people development and a safe environment for all. Key areas of emphasis include financial control and responsibility, creativity through a commercial driven mind, leadership through a member facing approach and a proactive approach whilst developing the team to deliver outstanding customer service.

The right candidate will have the opportunity to have complete autonomy running this exciting venue, with a large Food & Beverage department, plus the ability to expand on an already enhanced service, where you are encouraged to be creative and take risks in order for the facility to grow.

Further responsibilities include:

  • Offer strong leadership to the team, whilst promoting the company values at all times.
  • To recruit, train and develop staff.
  • Control the budget and ensure long and short-term objectives are met.
  • Ensure that employees meet all standards for performance, appearance and service provision.
  • Solicit and handle customer enquiries, comments, suggestions and concerns to provide answers or determine solutions. Follow up with visitors to ensure satisfaction.
  • Responsibility for and to monitor the Health & Safety policy and system onsite.
  • Responsibility for and to monitor the Food Safety system and policy onsite.
  • Report any risk to the business to the Managing Director in a timely fashion.
  • Monitor cash handling procedures on a regular basis; investigate all security concerns.
  • Coach employees and give positive reinforcement when appropriate.
  • To act as Duty Manager as and when required.

Our clients mission is to be the best quality family indoor activity provider in the UK, with the vision to offer children the opportunity to play, run free and explore in a fun, safe and stimulating environment.

The package offers up to 40k basic salary, with annual bonus on hitting budget, plus an overachievement incentive, and further benefits.

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