Assistant Marina Manager

Assistant Marina Manager - Leisure & Marine Operations
Location: Dorset Coast, South West England
Salary: £35,000 
Job Type: Full-time, Permanent

This role is ideal for someone with strong operations, customer service, and team leadership experience in leisure, hospitality, facilties or outdoor activities. Someone who enjoys working in a dynamic environment.
 
A fantastic opportunity has arisen for an Assistant Marina Manager to join a busy coastal marina and visitor destination on the Dorset coast.

You will support the management team in the day-to-day operations of a high-profile marina, ensuring excellent customer service for berth holders and visitors while maintaining safe, efficient site operations.
 
Key Responsibilities

• Support the day-to-day operational management of the marina, ensuring all activities run smoothly and efficiently.
• Coordinate, allocate, and monitor the work of the marina team to ensure daily, weekly, and monthly operational checks are completed.
• Ensure all administrative tasks and operational processes are completed accurately and on time.
• Assist with staff rota planning, ensuring appropriate coverage during weekends and peak periods.
• Conduct daily team briefings and support the motivation and development of staff.
• Allocate marina berths to annual berth holders and visiting vessels, working closely with operational staff.
• Help maintain a safe, secure, clean, and well-presented marina environment, overseeing routine maintenance and safety checks.
• Deliver high levels of customer service, ensuring an exceptional experience for all visitors and customers.
• Build and maintain positive working relationships with customers, tenants, and team members.
• Support the management team in handling feedback, complaints, and operational improvements.
• Assist with leading the team during busy operational periods or changes within the business.

Skills & Experience

• Experience in operations, marina management, leisure, tourism, hospitality, or facilities management.
• Strong team leadership and staff coordination skills.
• Excellent customer service and communication abilities.
• Organised with the ability to manage multiple operational tasks.
• A flexible and proactive approach to work.
• Ability to work weekends and peak seasonal periods as required.

What's on Offer

• Competitive salary package
• Full on-the-job training with opportunities to gain industry-recognised marine and marina qualifications
• Career development within the marine, leisure, and marina management sector
• A unique opportunity to work in a vibrant coastal environment
• Working Pattern: 8:00am - 5:00pm, Thursday to Monday (Weekend work required)

This is an excellent opportunity for someone looking to progress their career in marina operations, marine services, leisure management, or waterfront facilities management.