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Vacancy Details

About Role

4Leisure are currently recruiting for there luxury hotel based in the Ascot area who are currently seeking a Spa Receptionist

My client who are luxury hotel are currently recruiting for a Spa Receptionist on a full time basis, 40 hours a week on shift pattern which will include weekends.

The job role will involve the below duties;

  • First point of contact for all guests for all spa guests - Meeting and greeting with 5* professionalism
  • Ensuring the guest experience is met throughout the whole time of there stay
  • Ensuring every guest is given a full tour of the spa and shown facilitates and changing rooms
  • Be aware of contra indications for treatments and use of facilitates and is explained to guests beforehand
  • To make bookings in the system with correct allocated time to maximise guest journey
  • To ensure you are aware of any special offers, current activities and facilitates
  • To bring to the attention of management any problems or complaints
  • To bring any complaints made to a senior member of staff and management
  • To provide an efficient and professional service at all times and deal with guest enquiries either by telephone , email, letter or verbally

The Ideal candidate would meet the below criteria

  • To have a working knowledge of all front of house related systems and equipment
  • Happy to work on a rota basis set by your head of department and to understand this will be in accordance with business demands
  • Receptionist experience is essential
  • Previous spa receptionist or spa therapist experience is essential
  • Experience of working in a 5* hotel is desirable
  • Beauty level 2 & 3 would be advantage
  • Professional and motivated work ethic

In return we will be offering the below employment package;

  • Hands on management and training
  • Holiday and pension
  • Discount on hotel stay and food/beverages
  • Progression to develop your skills
  • Uniform provided
  • Competitive salary £18,000- £20,000 per annum

If you are looking for your next step into the a 5* environment and would to work in vibrant luxury client we would love to hear from you!

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