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Vacancy Details

About Role

Coffee Shop Assistant Manager in Reading

Are you a trained Barista, currently supervising a team within a Coffee Shop If so, this could be for you! We have an opportunity within a fantastic environment where you will be leading a team, but also part of a large organisation that will offer progression, development and excellent benefits. 

It is vital for this role you are fully trained and be able to hit the coffee machines from day one! 

 Responsibilities & Main Duties

• Lead the team in all aspects of delivering the best coffee experience to every guest

• To take responsibility for delivering brand standards at all times by ensuring that the store is opened/closed & operated in line with standards, policies & procedures

• To ensure that all relevant checks, standards, food and health & safety checks are completed and that all necessary remedial action is taken or issues escalated as required

• To take responsibility for managing the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins/profit

• To ensure that all company policies and procedures are in place to maintain cash & stock security and that all necessary action is taken to ensure that all transactions involving stock &/or cash are completed in a secure manner

• To communicate all key information to the store team in the most effective way using the most appropriate media including Team Meetings and Shift Briefings.

• To deal with and resolve customer complaints in line with company policy/procedures

• To ensure all marketing updates and new POS are implemented & maintained effectively

• To execute all aspects of “Right Person, Right Time” ensuring the effective control of labour and that every team member is deployed in an appropriate manner

• To recruit, train, coach and develop the team to ensure that they deliver brand standards and a great customer experience

• To analyse and act upon financial/performance data to ensure the store is run in the most efficient & profitable manner

• Work with their area/peer group to share best practice

• To perform all tasks as defined in the Barista & Barista Maestro's Job Descriptions

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