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Vacancy Details

About Role

Are you an Operations Manager looking for a new challenge, or an experienced, exceptionally talented Duty Manager ready for the next step We are recruiting for a busy, vibrant and exciting Trampoline Park in High Wycombe. 

As Operations Manager, you will be co-coordinating the daily Operation in line with, and in the absence of the General Manager. You will need to be able to motivate your team and ensure members and visitors are treated to an exceptional visit, through the delivery of very high standards and and top class service at all times.

The ideal Operations Manager will be able to manage their own P&L, to understand where attention is required to drive revenue ensuring your multiple departments are on track to target, but also maintaining a budget, being able to work efficiently in an effective manner to exceed expectation on multiple platforms.

You will need to be able to manage your team, offering development, progression, clear direction with your man-management skills and being able to recruit strong team members where required.

Key Responsibilities 

  • To ensure the safe operation of the facility and oversee all building and equipment maintenance as required
  • To ensure adherence to all health and safety requirements and policies
  • To provide effective leadership and manage the day to day operations
  • To help manage and guide all duty managers in their roles and responsibilities
  • To oversee all daily banking, cash, pdq and online payment reconciliations
  • To oversee the management of inventory and stock control and to build strong relationships with all suppliers
  • To develop and maintain all necessary operational procedures required and oversee adherence to these policies by all staff
  • To implement and promote excellent customer service standards
  • To actively recruit, train, develop and communicate with staff and deal with HR issues as appropriate
  • To undertake all other reasonable operational duties as required 

The Person

  • Must be a confident and clear communicator who is able to deal with staff and customers in a professional and courteous manner.
  • Must be a self- motivated individual with excellent leadership skills
  • Must have a clear understanding of all aspects of health and safety
  • Must have a proven track record in managing multi-revenue stream leisure businesses
  • Must have experience of recruiting, developing, training and managing staff
  • Must be a confident and clear communicator who is able to deal with staff and customers in a professional and courteous manner
  • Must have strong administrative and organisational skills
  • Must have strong IT skills
  • Must be able to work well under pressure and meet deadlines
  • Must be able to work flexible hours, including weekends, evenings and holidays 

A salary of £24,000-£26,000 on offer depending on experience, please apply now if this is for you. 

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