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Vacancy Details

About Role

Our client operates a luxury residential leisure facility in heart of Central London and are currently recruiting for a Club Concierge/ Host to join their exceptional team. The facility features a gym, spa, brasserie, treatment rooms and cinema room for the benefit of the residents and their guests to relax and unwind.

The successful candidate will be responsible for ultimate resident and guest satisfaction by granting all requests subject to the law and facility regulations. Welcoming and providing assistance to residents, management and nominated persons in a warm and friendly manner.

Specific Responsibilities & Duties:

  • Greet and welcome residents and guests in the appropriate manner in accordance with agreed procedures.
  • Dealing with booking requests and payments for all Club activities, including screening room bookings, serving refreshments, booking treatments, personal training, fitness activities and external practitioners.
  • Answer all incoming calls and emails in a professional, efficient and friendly manner
  • Conducting regular facility inspections and operations, including pool quality tests.
  • Acting as the main point of contact for all enquiries from residents and guests.
  • Making sure all Health & Safety rules are followed correctly (i.e. registration forms are to be completed)
  • To attend any training or meetings as requested by your line manager.
  • Carry out regular stock checks and make sure the stock and sales balance.

Candidates must have a food and beverage service experience within a luxury environment.

Working hours include a mixture of evenings and weekends.

Package £23-25k

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