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Vacancy Details


About Role

I am seeking a Client Services Administrator (Receptionist) for one of the UKs leading leisure management operators, within a corporate site in Central London. This is on a full time, permanent basis with working hours within Mon-Fri.

Responsibilities:         

  • Provide a first class approach to customer service and care, acknowledging all members and visitors that enter the facility
  • Be confident and competent in member interaction at the front desk and promote excellent rapport with members and within the Client Services team
  • Assist the management team in the day-to-day safe and effective operation of the facilities, including a full understanding of health and safety codes of practice
  • Ensure all eligible members and visitors complete appropriate documentation and comply with the rules and regulations of the facilities
  • To input data into the membership system ensuring that all details are kept accurate, confidential and up to date
  • Assist with membership payment and reconcile against the membership system, tracking all non-payees with effective follow-ups
  • Ability to manage all e-mails, queries, bookings and appointments, and ensure all bookings are completed effectively and confirmations sent to members
  • To provide the management team with accurate statistics on the daily appointments conducted within the Centres
  • Ensure the cleanliness and professional appearance of the front desk at all times, with membership documents correctly filed in accordance with our data protection procedures.
  • To be well presented and professional in appearance at all times

Skills/Experience Required:

  • Excellent communication and customer service skills
  • Strong and energetic personality
  • Sales background
  • High personal expectations and standards
  • Ability to work independently and make own decisions
  • Ability to work well within a team

This company offers fantastic additional benefits and a great working environment. If this sounds of interest please apply today! 

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