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Vacancy Details

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Job title
Treatments Supervisor, Central London
Location
Sector
Type
Permanent
Salary
£22500 - £23500

About Role

Treatments Supervisor, Central London

I am recruiting for an exciting opportunity for a Treatment Supervisor. This is the perfect opportunity for a

an existing treatment supervisor, trainer or Senior Therapist looking for their next opportunity.

My client is an exclusive skincare brand and they are looking for a self-motivated and enthusiastic

treatment supervisor to join the team at their flagship Day Spa in central London.

You will be responsible for all Internal treatment training aspects for the therapists to ensure that they are

brand compliant. To lead by example, and take responsibility for the team’s performance in relation to

standards, retail sales’, rebooking’s and request rates. Ensuring all product sales and treatment sales

are maximized.

Key Responsibilities:

  • To provide and ensure that the therapist team can deliver the highest levels of service to clients
  • To ensure individual and therapist team daily targets are met, by driving sales     
  • To participate fully in Marketing and PR activity
  • To ensure all products and treatments delivered/ prescribed are correct and true recommendations
  • To ensure that all details regarding clients are kept in the strictest of confidence and information is never discussed with inappropriate parties either inside or outside of the Company
  • Provide a consistently high standard of client care, via the telephone, face to face or in writing, ensuring that clients are always made to feel welcome
  • To carry out treatments on journalists, celebrities and VIP’s when necessary, demonstrating and promoting the benefits of the brand
  • Implement protocols as per rooms set up and Therapists standards
  • To monitor all treatment room standards, therapy and customer service standards, client journey and all team members’ appearance and timekeeping
  • To manage the smooth running of the therapy spa operation, by co-ordinating rooms and therapists, monitoring client flow, acting as the main point of communication between the spa team and clients, and handling any client complaints effectively
  • Fully responsible for communication and coordination of the therapy team
  • Create a workable Rota with Spa Manager to review business needs for months ahead - to attend weekly roster meeting
  • To attend mandatory management meetings
  • Create professional product order
  • Conduct regular refresher trainings for all spa therapists
  • Identify training requirements from mystery shopper’s reports for individual therapists and trade tests

Essentials:

  • Beauty Therapy qualification to NVQ level 3 or equivalent
  • Practical experience delivering treatments
  • Previous experience in a similar role within prestigious spa
  • Previous retail experience with a proven sales record

 

Apply today or contact Alex at 4Leisure for more information.

 

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