Food and Drinks Manager - Brand New Facility opening in Spring 2022

Job Description

Food and Drinks Manager – Hounslow

Brand new Golf-themed entertainment complex opening in Spring 2022!

This is a fantastic opportunity for a proven Food and Drinks Manager to help launch Hounslow Golf Park in Spring 2022. We are looking for a customer focused leader with an engaging and outgoing character to bring our venue to life and ensure all visitors have a truly memorable experience. You need to demonstrate a background within a high volume, fast paced food or hospitality environment and really enjoy customer contact on a daily basis.

About Hounslow Golf Park

Opening in Spring 2022, Hounslow Golf Park will bring a state-of-the-art golf-themed entertainment facility to south west London and the surrounds. The site will have 36 holes of dinosaur themed adventure golf, 55 premium entertainment driving range bays with augmented reality games, a 9 hole synthetic beginners golf course, and a café. As part of a group of golf venues you will also benefit from the experience and support of the other sites. My client has developed a reputation in the golf industry for pushing the boundaries and thinking differently.

Key Responsibilities of the Food and Drinks Manager include;

Managing the Team

  • Recruit, train and supervise café staff
  • Carry out appraisals and regular check-in chats
  • Prepare, manage and communicate staff rotas
  • Manage rotas dynamically to suit pre-booking levels
  • Assess individual development and training opportunities
  • Consistently drive high operational standards
  • Ensure regular and open communication between FOH, Kitchen and wait staff
  • Ensure open communication channels with Hobbledown team

Customer Experience

  • Bring the energy, every day
  • Constantly assess and evolve the customer experience in the driving range bays, café, and patio
  • Strive to attain desired Google review ratings
  • Resolve any customer complaints in a manner aimed at creating loyal customers

Stock Control

  • Maintain a robust inventory and ordering system for Café & kitchen supplies
  • Operate dynamically to sell products through and ensure minimum waste
  • Manage costs and portion sizes to ensure targeted profit margins are achieved
  • Ensure quality and product value is upheld

Cafe, Range & Kitchen Duties

  • Serving customers and clearing tables/range bays when the level of customer footfall requires
  • Assistance in the kitchen as and when required
  • Ensure cleanliness at all times
  • Opening, closing, and till reconciliation duties

Health & Safety

  • Ensure Risk Assessments are completed and up to date
  • Ensure compliance with all HSE legislation
  • Organise the regular maintenance of equipment
  • Establish safe protocols for staff procedures

Venue Presentation

  • Regular customer journey walks around the site each day
  • Report and major issues to the maintenance or General Manager
  • Seek to constantly improve standards of presentation

Strategy

  • Identify strategies to attract and retain new customers
  • Attend one weekly management meeting and share operational insights to the team
  • Suggest new menu items based on customers feedback and preferences
  • Work with the Entertainments Manager to develop on-going strategy decisions

Candidate Profile:

  • A background in food service management within leisure or hospitality
  • Excellent communication skills
  • Excellent time-management, organisation, and follow-through
  • Strong decision-making skills
  • Self-motivated with high self-awareness and integrity
  • Openly receives feedback and coaching, and reacts accordingly
  • Able to work a variety of shifts to suit the business

If you feel this Food and Beverage opportunity is a great fit for you please contact James at 4Leisure Recruitment now!