General Manager – Luxury Amenities
Location: Albert Embankment, Central LondonSalary: £38,000 per year Full-time, Permanent
About the Role We are recruiting on behalf of a prestigious luxury residential development in Central London for a
General Manager of Amenities to oversee the private amenities and resident experience. This is a fantastic opportunity for an experienced hospitality or leisure professional to lead a high-end team and deliver an exceptional 5-star service.
As General Manager, you will be responsible for the overall operation of the development’s private facilities, ensuring a seamless and exclusive experience for residents and their guests. This role is ideal for a dynamic, service-driven leader with experience in luxury hospitality, leisure, or spa management.
Key Responsibilities: Operations & Service Excellence - Oversee the daily management of private amenities, ensuring a world-class resident experience.
- Lead, coach, and inspire a team to deliver exceptional service.
- Ensure all health & safety and compliance regulations are met.
- Maintain immaculate presentation of all facilities.
Resident & Client Engagement - Act as the main point of contact for residents regarding amenities.
- Deliver high-quality resident inductions and customer service.
- Drive promotional activities to enhance resident engagement and increase usage of facilities.
- Handle feedback and complaints professionally, implementing improvements where needed.
Business & Financial Management - Monitor stock control and procurement.
- Oversee the booking calendar for events and amenities.
- Develop and publish promotions to maximise engagement.
- Write monthly management reports and attend client meetings.
What We’re Looking For: ✔️ Minimum 2 years' experience as a Manager within a
luxury hospitality, spa, or leisure setting.
✔️ Strong leadership skills with a hands-on approach.
✔️ Passion for delivering a premium, customer-focused experience.
✔️ Ability to manage multiple priorities and drive business results.
✔️ Excellent organisational and communication skills.
Perks & Benefits: ✨
Competitive salary ✨
Career development opportunities, including NVQ training.
✨
Bike to Work Scheme for eco-friendly commuting.
✨
Full uniform provided for a professional presentation.
Schedule: - Day shifts
- Monday to Friday with some weekend availability
How to Apply:
If you have a background in
luxury hospitality, spa, or leisure management and are looking for a new challenge in a high-end residential setting, we’d love to hear from you!
Apply today to take the next step in your career.