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Vacancy Details

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Job title
Service Engineer - Fitness Customer Support

About Role

4Leisure are recruiting a Customer Support Technician to cover the North West London/North London region. Working as part of the field service team to provide after sales technical service to agreed standards to customers. Support territory by working closely with contracts sales team, sales team and the office through promotion of service products and offering.

Previous experience of repair or servicing electro-mechanical equipment is essential, including reading diagrams and schematics. It is essential that the individual has previous experience in a customer facing role with a good standard of PC literacy, well-presented and professional with a solution focused attitude.

It is desirable to have experience of Networks, Networked products and essential that the individual can work well on their own initiative, remaining calm under pressure and be able to demonstrate an organised and methodical approach to their work. You must be self-motivated and display the ambition to continuously improve their performance

  • Manage all service requests efficiently and effectively as scheduled by head office to ensure that customers receive a prompt and professional service and equipment downtime is minimised
  • Ensure that all equipment is maintained and repaired to the highest standards in accordance with company guidelines, so that the quality of service received by customers is second to none
  • Liaise with gym staff at the beginning and end of each visit to ensure that their expectations are fully met and a problem has been resolved to the customers satisfaction
  • Use provided technology to process and fully complete service orders, ensuring customer satisfaction signatures are obtained for all work undertaken
  • Develop excellent customer relationships with managers and gym staff to ensure the highest standards of customer care
  • Manage van stock to ensure that the recommended stock levels are maintained, handled and stored responsibly. Any excess or faulty spare parts are to be returned regularly together with relevant paperwork.
  • Promptly highlight and escalate all quality issues to assist the engineering and quality teams
  • Liaise regularly with regionally based customer Support technicians and with operational and sales staff, ensuring open communication and a positive and supportive atmosphere
  • Take responsibility for all health and safety issues in accordance with company policy so that any problems highlighted can be dealt with promptly
  • Maximize sales opportunities and provide excellent customer service, through promotion of service products and contracts. Liaise with Life Fitness staff to ensure that leads are passed on accordingly

If you are up to the challenge and hold the relevant experience please apply now, with a competitive salary between £25-32k DOE, company van, Monday - Friday hours and further excellent benefits, this is not to be missed. 

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