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Vacancy Details


About Role

Operations Manager – Exciting Adventure Golf Business Bolton

 

We are looking for a talented, enthusiastic, customer focused Operations Manager or Assistant Manager with excellent aptitude for operational management to work within this brand new, fast paced, multi-faceted leisure business. The successful candidate must have great potential to develop within this new expanding company into a General Manager position.

 

Responsible for the day-to-day management of this fantastic leisure facility ensuring revenue growth, customer satisfaction, people development and a safe environment for all.  Key areas of emphasis are team leadership, health and safety, sales generation and delivering outstanding customer service.

 

Further responsibilities include:

 

  • Undertake and review customer usage and bookings daily to verify appropriate rates are being charged, utilisation is optimised and all procedures are documented per policy.
  • Continuous monitoring of the agreed standards and training & recording of all relevant staff.
  • Manage all food and beverage service which includes the licensed bar, hot and cold display counter, catering department, kitchen, snack bar, and co-ordinate to achieve qualitative/quantitative goals and ensure customer satisfaction.
  • Ensure 100% compliance to food hygiene standards.
  • Ensure that employees meet all standards for performance, appearance and service provision.
  • Solicit and handle customer enquiries, comments, suggestions and concerns to provide answers or determine solutions.  Follow up with guests/members to ensure satisfaction.
  • Report and record any health and safety or maintenance issues that cannot be fixed/repaired on site.
  • Monitor cash handling procedures on a regular basis; investigate all security concerns.
  • Ensure new employees receive induction and training for their position that is consistent with group standards and policy.
  • Coach employees and give positive reinforcement when appropriate.

 

A good basic salary is on offer with huge potential to progress into a General Manager role in the near future as this company has significant growth plans.

 

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