Operations Manager - Trampoline Park

Job Description

Operations Manager – Active Entertainment brand


This is a brilliant leisure job at one of the flagship trampoline parks of the UK.

I am searching for an Operations Manager who will take full responsibility for the delivery of a safe and effective operation, which will consistently deliver high levels of service excellence and a fantastic customer experience. Health & Safety and Training will obviously be a key focus in this role which requires a hands on and lead from the front style.

Further key duties include;

  • Maintaining high levels of customer care, confidence to deal with any customer issues thrown at them
  • Managing Weekly & Daily maintenance, repairs and cleaning of facility
  • Ensuring Training is delivered where necessary and supervising staff. Also have the confidence to train groups of employees.
  • Carrying out health & safety checks on the equipment and site
  • To be the responsible person for ensuring that facilities and services meet health and safety standards set out in the policies and procedures.
  • Ensure all Health & Safety Documentation is continually reviewed in-line with company standards and that all legal requirements are met and that the company comply.
  • Assisting line manager with achieving Audit scores, Budgetary financial figures and KPI`s
  • Handling complaints and incidents, e.g. accidents, emergencies or theft
  • Ensure sufficient stock levels are maintained and monthly stock counts are completed on time.
  • To be responsible for all staff related matters including the recruitment, motivation, training, performance, and conflict resolution of issues related to the support managers and their reporters.
  • To ensure that staff communication is effective and consistent, through staff notice boards, team meetings, monthly training
  • Conduct weekly meetings with all staff and contractors to ensure all operations are in order
  • Ensure continual recruitment and Induction training is managed to suit the business needs (Using the assistance of other managers and HR persons)
  • Assist line manager with Management / Staff Scheduling
  • Be able to adapt with the business needs at all times
  • Work a variety of shifts including weekends.

Salary: 26-30k plus bonus and benefits

Please apply now for further information or contact James for a confidential discussion on your suitability for this role.