Senior Club Assistant

Senior Club Assistant - Padel Facility
Location: Birmingham
Salary: Up to £28,000 + up to 10% bonus
Contract: Full-time, permanent
 
We're recruiting a Senior Club Assistant to join the founding team at a brand-new outdoor padel facility opening on a university campus. This hands-on role is ideal for an experienced Leisure Team Leader or Duty Manager looking to step into a new challenge within a growing sports environment.
 
Working closely with the Club Manager, you'll support the smooth day-to-day operation of the club, help deliver an excellent customer experience, and contribute to building a welcoming, community-led padel facility. This is a front-facing, active role with clear opportunities to develop into more senior operational or leadership positions over time.
 
About The Padel Loft The Padel Loft is the UK's only university-dedicated padel operator, delivering accessible, affordable and community-led padel clubs in partnership with universities. Our new three-court outdoor facility at Aston University is part of our expansion across UK campuses, offering long-term career development within a fast-growing sports brand.
 
What you'll be doing

• Supporting daily operations including bookings, court schedules and customer queries
• Delivering a warm, inclusive front-of-house experience
• Assisting with events, leagues, social sessions and club activity programmes
• Helping grow and engage the club community through member communications and messaging groups
• Supporting social media and local marketing activity
• Maintaining high standards across the facility, including presentation and basic H&S checks
• Acting as duty lead during allocated shifts and supporting the Club Manager where needed
• Assisting with performance tracking and operational reporting
• Supporting corporate, group and society bookings on-site

 
What we're looking for

• Experience in a customer-facing, operational or team-support role (leisure, hospitality or sport is ideal but not essential)
• A confident, friendly communicator who enjoys working with people
• Strong organisation skills and the ability to juggle tasks during busy periods
• A proactive, hands-on mindset
• Willingness to work evenings and weekends
• Interest in sport and active lifestyles (padel experience not required)
• Ambition to grow and develop within a fast-moving sports business

What's on offer

• Salary up to £28,000
• Performance bonus up to 10%
• 20 days annual leave + bank holidays + your birthday off
• Discounts on court bookings, retail and services
• Pension scheme and standard benefits
• Learning and development opportunities, including coaching qualifications
• Career development opportunities as the brand grows, with potential progression into more senior roles.