Service Team Leader

Service Team Leader – Clinical Coordination Pathways
Location: Hybrid (Remote & Clinical Sites)
Salary: Up to £32k
Hours: Full-time, 37.5 hours per week
Contract: Permanent
Organisation: Specialist Healthcare Provider

About the Role We are seeking an experienced and proactive Service Team Leader to oversee the delivery of a specialist clinical assessment and treatment pathway within a growing healthcare service. This role is ideal for someone who excels in operational coordination, patient communication, and service governance, and who is confident leading a pathway from initial referral through to ongoing medication management.

You will play a key role in ensuring patients receive a safe, efficient and well-structured experience, working closely with clinicians, prescribers, pharmacy partners and internal teams. As the service expands, this position will evolve into a leadership role managing a team of Patient Coordinators.

Key Responsibilities:
Patient Pathway Coordination

• Manage the full patient journey from initial triage to assessment, treatment initiation and ongoing review.
• Conduct structured triage calls, gathering relevant history, risk indicators and suitability for the service.
• Allocate cases to clinicians based on complexity, capacity and governance requirements.
• Oversee booking of assessments, follow-up reviews, medication appointments and ongoing check-ins.
• Provide clear, supportive communication to patients, families and referrers.

Medication & Prescription Coordination

• Coordinate initiation, titration and stabilisation processes in line with clinical pathways.
• Liaise with prescribers to ensure timely and accurate issuing of prescriptions and supporting documentation.
• Manage prescription requests, repeat cycles and pharmacy-related queries.
• Maintain detailed logs of medication changes, safety updates and compliance matters.

Quality, Governance & Patient Safety

• Ensure full adherence to clinical pathways, safeguarding frameworks and incident-reporting procedures.
• Monitor quality indicators across triage, treatment and review processes.
• Promote a positive patient experience and advocate for safe, accessible care.

About You
The successful candidate will have:

• Experience in healthcare operations, clinical coordination or a similar service-delivery environment.
• Strong organisational and communication skills, with the ability to manage complex caseloads.
• Confidence working with multi-disciplinary teams, including clinicians and pharmacy partners.
• A commitment to patient safety, service quality and continuous improvement.
• Leadership capability with the potential to supervise and develop a growing team.

How to Apply
If you are a motivated service lead who thrives in a structured clinical environment and enjoys driving high-quality patient care, we would love to hear from you.