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Vacancy Details


About Role

The Massage Company is looking for an ambitious Designate Centre Manager to join their business at a truly exciting time, with a number of new centres planned for 2020/21. It is expected that this role will progress into either a Pre-Opening Centre Manager position, or a more flexible operational position working with new opening sites, or a combination of both.

We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there.  A successful Centre Manager is passionate about bringing high-quality massage to the mainstream and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our clients.

We will offer our Designate Centre Manager:

  • Varied work schedules over 7 days
  • The ability to earn a good salary and bonus, with unlimited upwards earning depending on success
  • The chance to learn and develop your career under the initial guidance of several key leaders within The Massage Company, including the Founders
  • The chance to train and develop the Massage Therapists and / or Membership Supervisors in the core skills required to do their roles
  • A great team environment, with like-minded colleagues
  • The chance to be part of an exciting new fast-growing concept for the UK
  • Learning new sales techniques, and adding value to the TMC Sales Training Programme, by understanding customer types, needs analysis and matching customers to the best membership options
  • Professional and personal career opportunities
  • Free monthly massage, with discounted family and partner rates

Position requirements:

  • Being a ‘face’ of the company, within the centre, particularly to customers and members, and also within the local community
  • Being part of the team selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting member referral
  • Providing support to the Centre Managers, to both establish the operational processes and learn the company ethos. 
  • The ongoing management of the team of Membership Sales Supervisors and Massage Therapists by the Centre Manager will be supported by this role
  • Getting the word out that we’re open for new business
  • Create excellent experience for members/guests through friendly and helpful attitude, and ensuring the team maintain these high-quality standards within the corporate environment
  • Responsible for scheduling appointments over the phone, on email, and in person
  • If qualified in massage treatments (not essential), then providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions
  • Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’
  • Answering customer questions and concerns with urgency, care and sincerity
  • Create excellent experience for members/guests through friendly and helpful attitude
  • Being part of centre promotional activity, both onsite and offsite locally
  • Responsible for handling the HR, holiday, scheduling and other operational processes that underpin the business operation
  • Must be customer service oriented and able to communicate effectively with customers, Massage Therapists, Membership Sales Supervisors, Management and Company Founders
  • Must be eligible to work in the UK and speak a standard of English that enables you to communicate professionally with our clients
  • All applications will be handled by 4Leisure Recruitment, our retained recruitment partner. 4Leisure will not retain your details.

 

All applications will be handled by 4Leisure Recruitment, our retained recruitment partner. 4Leisure will not retain your details.

About Client

Regular massage – it’s proven to help with stress, aid relaxation, raise alertness and assist in recovery from treatment and surgery. But for most, massage is still occasional, often of mediocre quality and frequently expensive.

We’re changing this.

Powerful beliefs drive our brand: to make it easier for people to benefit from massage; to make it routine – from once in-a-blue moon to once a month; and to change people’s understanding of the positive effects regular massage can have on different aspects of their life.

Our vision is simple: to bring high-quality massage to the mainstream. We want people to see massage as good value for money, so it can become a vital and routine part of a better and balanced quality of life.

It’s why we’ve re-thought the way people should consume massage. Why we offer a variety of optional treatment upgrades. Why we provide massage in fantastic facilities and highly convenient locations that fit in with our customers’ needs. Why we’ve developed a Certified Training Programme for our staff. And why we’ve priced massage reasonably, so that it can become a routine part of our customers’ lives.

Click here to find out who are The Massage Company

This is good quality massage, for life.

Founded by Charlie Thompson and Elliot Walker, The Massage Company™ opened its first centre in Camberley (UK) in March 2016 and is currently expanding on a UK national scale, with future international opportunities expected.

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