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Job title
Spa Receptionist, Five Star Hotel Spa, Knightsbridge
£20000 - £22500

About Role

Spa Receptionist, Five Star Hotel Spa, Knightsbridge

I am recruiting for a Spa Receptionist to work on a permanent, full time basis for a prestigious Five Star Hotel in the Knightsbridge area.

My client is a luxurious Five Star Health Club and Spa based in the heart of Central London. They are looking for a personable, friendly and efficient Spa Receptionist to join their team.

The reception team are the first contact all guests have on arrival at the spa so must always conduct themselves as an ambassador of the Spa and Hotel brand.

Roles and Responsibilities

  • Meet and greet all spa guests and members and begin the spa journey by conducting tours of spa facilities and ensuring guests have everything they need
  • To be knowledgeable and able to offer information regarding the spa and health club facilities, hotel and local area
  • To ensure all clients are greeted in an appropriate manner and to hotel standards, offering a personalised service at all times
  •  To deal with complaints in a reasonable, tactful and efficient way, referring complaints when necessary to the Health Club Management
  • Taking appointments and managing the diary to ensure no overbookings occur, maximising occupancy and filling empty appointments
  • To deal with telephone enquiries regarding the Health Club and Spa as well as membership, Voucher and general enquiries
  • To be responsible for the operation of the till and the end of day till readings and all associated administration work
  • To ensure that client confidentially is maintained at all times
  • To be responsible for the checking and ensuring the cleanliness and maintenance of the changing rooms, saunas, steam rooms, waiting area and all areas around reception
  •  Carrying out pool tests throughout your shift
  • To assist the department in hitting the monthly budgets by up-selling treatments, retailing products and promoting memberships

The ideal candidate will:

  • Have experience in a Five Star environment
  • Be knowledgeable about the spa industry
  • Be immaculately presented
  • Have strong administration skills

This is the perfect opportunity for those looking to progress their career within the luxury spa industry.

Apply today or contact Alex at 4Leisure Recruitment for more information.


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