Spa Concierge

  • Job Reference: ZSNSSC1
  • Date Posted: 4 November 2021
  • Recruiter: Spa & Beauty
  • Location: London
  • Salary: £24,500 to £26,000
  • Sector: Spa & Beauty
  • Job Type: Permanent
  • Contact: Natalie Stubbs
  • Email: natalie@4leisurerecruitment.co.uk

Job Description

As a Spa Concierge you will be responsible for the delivery of the highest levels of customer service to all residents and guests. You will ensure the facility consistently maintains its luxury standards and will be the first point of contact for all queries. Your key day-to-day duties will involve operation of the concierge desk, resident and guest interaction, pool maintenance and luxury standards maintenance.

Spa Concierge Key Duties

  • Ensuring the provision of premium concierge services.
  • Creating a positive and safe environment for residents and guests.
  • Conducting regular site inspections to ensure standards and health and safety requirements are consistently met.
  • Bespoke resident and guest interaction. Including queries, feedback and building rapport.
  • Promoting spa services throughout the facility.
  • Facility maintenance.
  • Seek opportunities to drive the performance and efficiency of the development.
  • Luxury service delivery tailored to the individual.

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Previous Experience:

  • Experience in delivering great customer service and managing complaints.
  • Experience working safely and within a team environment.
  • Experience working to high standards within a luxury environment.