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Job title
Operations Manager - Entertainment Complex in Surrey

About Role

4Leisure Recruitment are looking for an experienced Operations Manager to work within this amazing Trampoline Park in Surrey. Offering an attractive salary of up to 28k plus 10% bonus. 

As Operations Manager you will be responsible for the delivery of an effective operation, which offers consistently high levels of service excellence. Health & Safety and Training needs to be a key focus for this individual. Also, contributing to the growth of the business through innovative activities and controlling costs, reporting directly to the Park Manager along with regular contact with the European Operations Manager.

Key responsibilities of the Operations Manager role include:

  • Maintaining high levels of customer care, confident to deal with any customers issue thrown at them
  • Managing Weekly & Daily maintenance, repairs and cleaning of facility
  • Ensuring Training is delivered where necessary, have the confidence to train groups of employees.
  • Carrying out health & safety checks on the equipment and site
  • To be the responsible person for ensuring that facilities and services meet health and safety standards set out in the policies and procedures.
  • Ensure all Health & Safety Documentation is continually reviewed in-line with company standards and that all legal requirements are met and that the company comply.
  • Assisting Park Manager with achieving Audit scores, Budgetary financial figures and KPI`s
  • Handling complaints and incidents, e.g. accidents, emergencies or theft
  • Ensuring all services are delivered to a high standard. I.e. Parties, Seasonal promotions and café
  • Strong operational understanding of CRM system
  • Ensure sufficient stock levels are maintained and monthly stock counts are completed on time. 
  • To be responsible for all staff related matters including the recruitment, motivation, training, performance, and conflict resolution of issues related to the support managers and their reporters.
  • To ensure that staff communication is effective and consistent, through staff notice boards, team meetings, monthly training
  • Conduct weekly meetings with all staff and contractors to ensure all operations are in order
  • Ensure continual recruitment and induction training is managed to suit the business needs (Using the assistance of other managers and HR persons)
  • Manage staff scheduling for Court Monitors and Party Hosts
  • Assist Park Manager with Management Scheduling
  • Assist Park Manager & HR persons with a continual review of Absence, Overtime and Holiday in line with Local Law and Employee Handbook.
  • Carry out 1-2 Duty manager shifts a week.
  • Be able to adapt with the business needs at all times
  • Ultimately be accountable to the Park Manager.

Note: Above task may be delegated to shift leaders/Duty Managers, which you as their line manager would still be responsible for.

Minimum specific training that Operations Manager will do under Airhop Employment:

  • First Aid at work trained (or similar) & Trainer
  • Fire Marshall / Fire awareness trained (or similar) & Trainer
  • Trained in Building Scaffold Tower

This is a full-time position that will require flexibility to meet the needs of the business. Shift times vary to suit park opening times and include early, late and weekend shifts, as well as bank holidays.

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