Team Leader Client Services

  • Job Reference: CSTL6677
  • Date Posted: 29 September 2021
  • Recruiter: Health & Fitness
  • Location: Central London
  • Remote Working: Some remote working possible
  • Salary: £25,000 to £27,000
  • Bonus/Benefits: + bonus
  • Sector: Health & Fitness
  • Job Type: Permanent
  • Contact: Jean Wing Hing
  • Email: jean@4leisurerecruitment.co.uk

Job Description

Are you a customer service champion who will go the extra mile for your clients?

We're looking for a dedicated and ambitious Team Leader to optimise business performance and maximise client satisfaction. Our client is a groundbreaking customer service specialist, providing a wide range of analytical and business improvement services. This role will act as first line support to a large portfolio of clients and will include:

  • Client onboarding and dashboard configuration
  • Ongoing client support from both and advisory and IT perspective
  • Achievement of KPIs and targets
  • Creation of client communication strategies
  • Assist in the development of new products
  • Deliver ongoing and ad hoc training on an individual and group basis

The successful candidate will have strong strong IT and CRM skills together with a background in customer service from a first line support role or similar. Experience within a leisure environment is preferred.

Package: £25-27k + bonus

Location: Central London (predominantly office based)

The business provides a vibrant and fast-moving environment with a strong emphasis on people development and progression.