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Vacancy Details

About Role

Membership Sales Supervisor – Amazing new Massage concept

Sutton Coldfield

Salary: c£18,000 full-time plus commission

A fantastic membership sales opportunity is now available for proven sales consultant / membership supervisor with our client in Sutton Coldfield, West Midlands (B74 2UG). Our client is an innovator in the market place and the first of its kind in the UK, a dedicated massage membership service based at a brand new centre in Sutton Coldfield, West Midlands. I am looking for a Membership Sales Supervisor to help lead this exciting, new massage concept taking responsibility for new memberships and general sales enquiries.

Our client believes you should look forward to coming to work, then have a professional, active and healthy environment when you get there.  A successful Membership Sales Supervisor will share their passion for bringing high-quality massage to the mainstream; transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for their clients.

Our client offers:

  • A great salary plus the opportunity to earn unlimited upward commissions that reflect the success you bring to the role.
  • The chance to be in at the start of an exciting new massage concept for the UK.
  • Amazing professional and personal career opportunities within an exciting new brand as many new sites are planned to open.
  • The chance to learn new sales techniques by understanding customer types (matching to client profiles).
  • A great team environment with like-minded colleagues.
  • Free massage allocation


Position requirements:

  • Selling memberships through face to face discussion and follow up sales calls, and
  • Generating new clientele through promoting our clients member referral
  • Providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions
  • Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’
  • Create excellent experience for members/guests through friendly and helpful attitude
  • Responsible for scheduling appointments over the phone, on email, and in person
  • Answering customer questions and concerns with urgency, care and sincerity
  • Create excellent experience for members/guests through friendly and helpful attitude
  • Occasionally being part of promotional activity, both onsite and offsite locally

Must haves for the position:

  • Must be able to work a minimum of 20 hours per week, but full time (40 hours) also available.
  • Must be able to work to varied shift pattern that includes some evening and weekend working.
  • Must be customer service oriented with experience of working in a very customer service oriented role.
  • Must be able to communicate effectively with clients, spa retreat supervisors and management.
  • Must be able to speak a standard of English that enables you to communicate professionally with our clients.
  • Must be eligible to work in the UK.
  • Must be passionate about bringing high-quality massage to the mainstream.
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