Comprehensive Lifeguard Recruitment and Management for A Luxury Residential Rooftop Pool
A prestigious luxury residential development in central London, engaged 4Leisure Recruitment during the build phase of their rooftop pool to provide expert consultation, mobilisation, and ongoing management of the lifeguard team.
Consultation and Planning
From the outset, 4Leisure worked closely with the key stakeholders to understand the specific requirements of the rooftop pool. This involved detailed consultations to:
• Review the scope and specifications of the pool
• Collaborate with health and safety specialists to ensure all compliance and legislative requirements were clearly understood and met
• Develop a tailored recruitment and operational plan to meet the high standards expected at this landmark location
Mobilisation
Once the planning phase was complete, 4Leisure took full responsibility for mobilising the lifeguard team, delivering a seamless recruitment and onboarding process:
• Sourced and recruited a specialist team of highly qualified lifeguards, carefully vetted to meet the premium standards required
• Managed all legal and compliance requirements, including contracts and payroll, ensuring smooth employment processes
• Advised on and helped develop pool operating procedures, including staff rotations, daily duties, and emergency protocols
• Provided uniform and poolside equipment procurement to ensure a professional and consistent appearance
• Delivered a comprehensive induction programme to prepare the team for their roles and responsibilities
Ongoing Management
4Leisure continues to manage the lifeguard team’s daily operations with a hands-on approach:
• Overseeing the rota to guarantee full lifeguard coverage during operating hours
• Providing 24/7 support to address any staffing or operational issues swiftly
• Regularly reviewing poolside staffing operations to ensure continued compliance and optimal safety standards
Outcome
Thanks to 4Leisure’s expertise and proactive management, the rooftop pool opened seamlessly, delivering a safe, premium facility for residents and guests. The partnership has ensured sustained excellence in lifeguard provision, compliance, and service quality throughout the pool’s operation.
Testimonial
"Throughout the lengthy development phase of our building, which included several unexpected delays, Amy’s guidance and support were invaluable. She provided expert advice and reassurance every step of the way, helping us navigate the complexities with confidence."
"Susie played a crucial role in recruiting and mobilising our lifeguard team, ensuring we had the right people in place well before opening. As the Senior Account Manager, she continues to provide outstanding daily support, not only to us as the client but also to the lifeguard team on-site, ensuring smooth operations and swift resolution of any issues."
"Their combined dedication and professionalism have made a real difference to the success of our rooftop pool, and we’re grateful to have such trusted partners in 4Leisure Recruitment."
— General Manager